Questions?
Tap a question to see the answer.
How do I order?
Pick a size, tap Add to order list, then open your Order list at the top right. Fill in your name, email and address, and tap Send my order list. That's it.
Why is there no checkout? Did I pay?
No, you haven't paid yet. Sending your order list doesn't charge you anything. I check your order, then email you an invoice. Your order is only confirmed once the invoice is paid.
When will I get my invoice?
Usually within 1–2 business days. Check your spam or promotions folder if you don't see it.
How do I pay?
Your invoice email has a payment link. Click it and pay there. You don't need to send money anywhere else.
How much is shipping?
$5 per order, no matter how many prints you get.
When will my prints ship?
Prints are made by me after your invoice is paid. They usually ship within 3–4 weeks of payment.
Can I change or cancel my order?
Yes, before you pay. Just reply to your invoice email and tell me what to change. Once a print is paid for and made, it can't be cancelled.
My print arrived damaged. What now?
Sorry! Email me a photo of it within 14 days of getting it and I'll sort it out.
Why are the pictures blurry?
They're blurred on purpose. Tap a picture to see it, or tap Unblur all to see them all at once.
Do I have to be 18?
Yes. You must be 18 or older to look at this page and to order.
I have another question.
Send me a message using the chat on
ploufpuff.com, or add it to the notes when you send your order list.